COMPLIANCE
Please always feel free to reach out to provide feedback or constructive criticism by contacting the practice at: inquiries@Vervewell.org
Most issues between client and clinician can be addressed directly. However, Vervewell Counseling remains in compliance with the State of Texas as we provide information below to assist your pursuit of a report, if you should find yourself in such a situation.
Alternatively, if we’ve done a good job for you and/or your family, feel free to leave a Google review: click here. The Vervewell clinicians are professional and are not swayed by a review, no matter its direction. Reviews are only to help spread the word of the strong and supportive services we steadily aim to provide for each client. We are grateful for your support.
Business Violation Concerns
If you believe you have been a victim of fraudulent business practices in the State of Texas please contact the Attorney General’s Office to file a consumer complaint.
Click here to learn more about your consumer rights.
https://consumerprotection.texasattorneygeneral.gov/consumercomplaintportal/s/
License Violation Concerns
If you believe a clinician has violated their code of ethics and/or scope of their licensing regulations, please contact the licensing board.
Click here to access the Texas Code.
Texas Behavioral Health Executive Council
1801 Congress Ave., Ste. 7.300
Austin, Texas 78701
(512) 305-7700
Investigations/Complaints 24-hour, toll-free system- (800) 821-3205
https://bhec.texas.gov/contact-us/
Request records
We are required to retain your records for 7 years, or 5 years after a former child client has turned 18. If needed, records can be requested via the Vervewell Counseling secure portal, to which standing clients have access.
Administrative charges may apply.
Or email to request a link to the portal:
